Privacy Notice

William Crawshaw Ltd (company number 17388745), registered in England and Wales and trading as Will's Websites, is the data controller for the personal information described in this notice. Contact: will@willswebsites.com.

Information we collect

Enquiries: your name, email address, message and any other information you provide.
Bookings: your name, email address, business name, website address (if provided) and chosen appointment time.
Technical information: your IP address, browser and request information processed when you use the website.

How we use your information

To respond to enquiries, arrange calls and prepare proposals or quotes. The lawful basis is taking steps at your request before entering into a contract.
To deliver services, communicate with clients and manage projects. The lawful basis is performance of a contract.
To operate and secure the website. The lawful basis is our legitimate interest in providing a reliable and secure service.
To meet accounting, tax and other legal requirements. The lawful basis is compliance with a legal obligation.

Required booking fields are necessary to arrange an appointment. We do not sell personal information or use it for automated decision-making.

Who we share information with

We share personal information only where necessary with:

Google, for email, calendar bookings, video calls and web fonts.
Cloudflare, for website hosting, security and request handling.
Professional advisers, regulators or law-enforcement bodies where required by law or necessary to protect legal rights.

Some service providers may process information outside the UK. Where this happens, we rely on safeguards permitted by UK data protection law, including adequacy regulations or approved contractual clauses.

Cookies and analytics

This website does not use advertising or analytics cookies. Cloudflare may use strictly necessary cookies or similar technologies to operate and protect the website.

How long we keep information

We keep personal information only for as long as needed to handle an enquiry, manage a client relationship and meet legal, accounting or tax requirements. The period depends on the type of record and whether an enquiry becomes a client engagement. Information is deleted or anonymised when it is no longer required.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal information; restrict its use; object to its use; and receive it in a portable format. To exercise a right, email will@willswebsites.com.

Your right to object: where we rely on legitimate interests, you can object to our use of your personal information.